FAQ

Q: Do you deliver to oversea?

A: No, we deliver our products in NZ only.

Q: How much the shipping cost?

A: The website will automatic calculate your shipping cost, please have a play and see. For example, one plant freight to North Island suburb is $10,South Island suburb $15, North Island rural $16, South Island rural $21. Two plants freight to North Island suburb is $12, South Island suburb $18, NorthIsland rural $18, South Island rural $24... 

Q: How long takes to receive my order?

A: In general, shipping takes 1-2 business days to North Island, 2-3 working days to South Island, plus an additional 1-2 days for rural area.  Please notice the latest dispatch time for North Island is Thursday at 12pm, South Island is Wednesday at 12pm. Payment and order  received after this time, will be dispatched on following Monday.

Would recommend leaving your mobile number after the order placed, you will receive an automatic txt message for tracking your order.

Q: When orchid plants will be available?

A: Cymbidium orchids are available from May to November, peak season in August/September. Phalaenopsis orchids are available from September to April. Slipper orchids are available from June to Oct.

Q: Why some varieties are available and some not?

A: Different varieties are flowering in different time, for example Baltic Glacier ‘Mint Ice’ is flowering in June -August. Ann Devlin ‘Waikanae Apricot’ is flowering in September -October.

Q: What size the plant and are they in flowering?

A: Most of our Cymbidium orchid plants are in 2 L pots, 4 years old plants, with 3 bulbs to 5 bulbs. Yes, all our plants you are buying come with flowers.

Q: Would be in a good condition when I receive my plant?

A: We pack our plants carefully in clear cellophane sleeve to protect the flower spikes, then wrap the whole plant in a corrugated cardboard. So orchid should arrive in a reasonable condition. If not, please contact us asap, we will credit or replace your order.

Q: How often should I water my orchid plant?

A: In general, water once a week in Winter, twice a week in Spring/ Autumn, three times or every day in hot Summer months. Don’t too afraid to water Cymbidium orchids, more water and feed you give to your orchid in WARMER MONTHS, the faster your plants will grow.  For details growing instructions for Cymbidium orchid, Phalaenopsis orchid and Slipper orchid please check out ‘How to grow your orchids’.